Refund Policy
Cancellation, rescheduling, and refund terms for Solana Network Learning Atlas sessions.
Overview
This policy covers refunds and cancellations for educational sessions booked with Solana Network Learning Atlas Ltd. Payment is arranged separately upon booking confirmation; this website does not process payments.
Cancellation by you
More than 7 days before the session
Full refund of any deposit or prepayment. No cancellation fee.
3 to 7 days before the session
50% refund of any deposit or prepayment. The remaining 50% covers preparation time already invested.
Less than 3 days before the session
No refund. You may reschedule once to a date within 60 days, subject to availability.
No-shows
If you do not attend a confirmed session without prior notice, no refund is provided. A single reschedule may be offered at our discretion, subject to a £25 administrative fee.
Rescheduling
You may reschedule a confirmed session once at no charge if we receive at least 48 hours’ notice. Additional rescheduling requests incur a £25 administrative fee.
To reschedule, email hello@utilitybrookline.click with your booking reference and preferred new dates.
Cancellation by us
If we cancel a session due to educator illness or unforeseen circumstances, you receive a full refund or the option to reschedule at no additional cost. We will notify you as soon as possible.
Partial refunds
Partial refunds may apply when:
- A session is cut short due to technical issues on our end (proportional refund based on time remaining)
- You attend but we are unable to cover agreed topics due to our preparation error
Partial refunds are not available if you choose to leave early or if the session content does not meet expectations that were not communicated during booking.
Non-refundable items
The following are non-refundable:
- Printed reference materials already dispatched
- Custom preparation fees for tailored curricula, once preparation has begun
- Administrative fees for rescheduling or no-shows
Refund process
- Email hello@utilitybrookline.click with your name, booking date, and reason for the refund request
- We confirm eligibility within 3 working days
- Approved refunds are processed within 14 working days to the original payment method
Deposits
Some custom or on-site sessions require a 30% deposit to confirm booking. Deposit refund terms follow the cancellation schedule above.
Contact
Solana Network Learning Atlas Ltd
Office 12, 64 Sample Street, Birmingham ZZ3 3AA
Email: hello@utilitybrookline.click
Phone: +44 121 000 3290
Last updated: August 2025